Service Supervisor - Field (Albany, NY)

Location: Albany, New York
Opening ID: 26638
Job Family: Supervisors
Date Posted: May 31, 2022

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Job Description

Why Join Altec?

The successful applicant will live in the territory.

Altec’s primary products include Aerial Devices, Digger Derricks, Cranes, and Specialty Equipment – Made in America -- that can be found across the U.S. and in over 100 countries around the world. In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 40+ service centers and an extensive network of mobile service technicians who travel to customer sites. The supervisor will enable technicians to provide quality repair and maintenance of equipment, such that all jobs are completed with regard to Altec’s values while achieving customer goals.

Please send resume to [email protected]

And apply now at https://jobs.altec.com

“Over the years, much has changed. But even more has not. We are as we have always been: a company led by values, powered by people and inspired to be a source of opportunity for those who depend on the performance of our products.”

Why Altec?

  • Settle in with a Secure Essential Industry (supporting Utilities, Tree Care, & Telecom)
  • Maintain Career Focus, with growth & development encouraged within Altec
  • Competitive Compensation that rewards performance
  • Comprehensive Benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, company events, tuition reimbursement, paid vacation
  • Values that include Enjoyment of Work and Family

Basic Qualifications for Entry-Level:

High School Diploma or GED AND

  • Four years of industry-related experience OR
  • A bachelor’s degree with some industry-related knowledge

Basic Qualifications for Supervisor II (may be preferred):

Bachelor’s Degree AND two years of supervision, industry-related preferred

OR

High School Diploma or GED AND five years of industry-related supervision

  • Travel 0 – 25%
  • Problem solving and troubleshooting skills required
  • General PC skills required
  • Excellent communication skills required
  • Must be able to work with team members and work with minimal supervision
  • Current valid Driver’s License may be required
  • Ability to read and interpret required manuals, prints and schematics preferred

Family-owned since 1929, Altec has the reach and resources of a large organization with the heart of a local firm. “More than just building equipment, we also build relationships.” Safety is a primary responsibility in everything we do as is support of the Altec Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

We are there from the engineered design, through manufacturing and final assembly, with technical sales support and solution-driven direct sales, with forward-thinking marketing and R&D, and there for the life of the equipment with troubleshooting and repair, parts, and product support. 

Major Responsibilities

  • Work with Mobile Service Technician (MST) and customer to establish the most efficient and effective schedule for the MST
  • Monitor and supervise daily activities (customer repairs, expense management, fleet maintenance) to ensure customer satisfaction and profitability
  • Enable continuous training for new and current technicians.
  • Have safety and environmental considerations and regulations figure prominently in mindset and practice.
  • Ensure efficient and effective work methods
  • Champion and implement process improvement.
  • Responsible to communicate with Material Control department to ensure proper parts are available for each job to prevent interruption of production while meeting customer requirements
  • Maintain consistent communication with Altec Sales Account Managers in the territory to foster positive relationships between the account manager, technician, and customer
  • Foster team spirit in concert with Altec Values to maintain a successful Service Group within the overall Altec organization.

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Competitive pay and comprehensive benefits

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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