Shop Service Support - Administrative & Parts

Location: Tampa, Florida
Opening ID: 26515
Job Family: Administrative Support
Date Posted: May 10, 2022

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Job Description

Why Join Altec?

Altec’s primary products – Made in America – include Aerial Devices, Digger Derricks, Chippers, Cranes, and Specialty Equipment. In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 40+ service centers and an extensive network of mobile service technicians. Altec products are found across the U.S. and in over 100 countries around the world.

“Over the years, much has changed. But even more has not. We are as we have always been: a company led by values, powered by people and inspired to be a source of opportunity for those who depend on the performance of our products.” 

Why Altec?

  • Settle in with a Secure Essential Industry (supporting Utilities & Telecom)
  • Maintain a Career Focus, with growth & development encouraged within Altec
  • Competitive Compensation that rewards performance
  • Comprehensive Benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, company events, tuition reimbursement, paid vacation
  • Values that include Enjoyment of Work and Family

Please send resume to [email protected]

And apply at https://jobs.altec.com

Key Responsibilities

Parts

  • Assist in maintaining on-site inventory; perform annual inventory and periodic cycle counts
  • Research parts through the use of manuals, engineering files, and Bills of Material
  • Purchase parts for shop service; oversee back-ordered parts
  • Provide daily communication regarding parts ordered and delivered
  • Assist in maintaining shop tools inventory
  • Receive and ship freight
  • Coordinate transportation requirements
  • Maintain stockroom

Customer Support

  • Assist in the development of customer relationships as first contact with answering phones and as receptionist
  • Assist in creating, updating, and modifying service estimates
  • Asist in creating purchase orders and ensuring payment approvals
  • Invoice and update invoices
  • Provide status updates of work proactively and / or through answering customer calls and e-mail

Office and Administrative Work

  • Assist in directing visitors
  • Administer all paperwork and processes that are critical to keeping a Service Center organized and efficient; specific examples include creating and updating Service Requests, coding invoices for approval, and scanning / filing for all recordkeeping
  • Coordinate and process warranty returns
  • Assist with implementation and support of Continuous Improvement activities
  • Assist in Safety-related projects and activities

Travel 0-25%

Education, Experience, and Skills Required

  • High School Diploma or GED required and
  • Two years of experience in industry-related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

Or

  • Bachelor’s Degree (preferred) and
  • One year of experience in industry-related field preferred (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

 

Also,

  • Hydraulic or mechanical background preferred
  • Must have demonstrated experience of providing high levels of customer support
  • Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
  • Demonstrated Problem Solving Skills
  • Strong attention to detail
  • Solid team player with a collaborative nature
  • Ability to multitask and handle multiple transactions
  • Ability to work effectively in a fast-paced environment
  • Excellent written and verbal communication

Other Position Specifications

  • Demonstrated record of responsibility
  • Extremely detail oriented
  • Customer Service Oriented
  • Motivated, goal oriented and persistent
  • Maintain Company confidentiality
  • Must handle stress and deadlines well
  • Participate in Continuous Improvement Initiatives
  • Travel 0-25%

Family-owned since 1929, Altec has the reach and resources of a large organization with the heart of a local firm. “More than just building equipment, we also build relationships.” Safety is a primary responsibility in everything we do as is support of the Altec Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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