Service Manager

Location: Plains, Pennsylvania
Opening ID: 26432
Job Family: Manager
Date Posted: Apr 28, 2022

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Job Description

Why Join Altec?

Take ownership of a shop, with a team skilled in technical problem-solving and customer support. Altec is an industry leader, whose primary products include Aerial Devices, Digger Derricks, Chippers, Cranes, and Specialty Equipment -- Made in America.  In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 40+ service centers and an extensive network of mobile service technicians who travel to customer sites.

“Over the years, much has changed. But even more has not. We are as we have always been: a company led by values, powered by people and inspired to be a source of opportunity for those who depend on the performance of our products.”

  • Work directly for the Original Equipment Manufacturer
  • Settle in with a Secure Essential Industry (supporting Utilities, Tree Care, & Telecom)
  • Career Focus, with growth & development encouraged within Altec
  • Autonomy within a solid support structure
  • Competitive base with bonus potential
  • Comprehensive Benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, and paid vacation
  • Values that include Enjoyment of Work and Family

Please send resume to [email protected]

And apply now at https://jobs.altec.com

Basic Qualifications, Experience, and Skills Required

  • A Service Manager relies on extensive experience and judgment to plan and accomplish goals, leading and directing the work of others. A wide degree of creativity and latitude is expected.
  • A minimum of six years of related (manufacturing or service operation) experience is required
  • The successful incumbent is familiar with a variety of field service concepts, practices, and procedures.
  • Problem Solving - Technical Skills - Customer Service - Interpersonal Strength - Maintains Confidentiality - Oral and Written Communication - Quality Management - Cost Consciousness - Adaptability - Dependability - Initiative - Judgment - Planning/Organizing - Professionalism – Quality

Responsibilities

Foster team spirit in concert with Altec Values to maintain a successful Service Group within the overall Altec organization.

  • Lead a service team composed of Administrative, Supervisory, Material, Service, Technical, and Sales Associates.
  • Reinforce Altec Service Group processes.
  • Perform Managerial responsibilities such as planning, organizing and budgeting, revenue and expense.
  • Ensure that all jobs are completed on time, within budget, and to customer specifications.
  • Travel up to 50% locally, with some non-local also required.

Family-owned since 1929, Altec has the reach and resources of a large organization with the heart of a local firm. “More than just building equipment, we also build relationships.” Altec products and services can be found across the U.S. and in over 100 countries around the world. Safety is a primary responsibility in everything we do as is support of the Altec Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

We are there from the engineered design, through manufacturing and final assembly, with technical sales support and solution-driven direct sales, with forward-thinking marketing and R&D. Our dedicated customer service delivers on Altec’s commitment to be there for the life of the equipment with troubleshooting and repair, parts, and product support.

There’s never been a better time to join us!

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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