IT Cloud and Data Center Operations Manager

Location: Birmingham, Alabama
Opening ID: 25514
Job Family: Manager
Date Posted: Jan 19, 2022

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Job Description

Why Join Altec?

If you're considering a career with Altec, Inc., there's never been a better time to join us! Our Company was founded based upon values that place the customer first, and view people as our greatest strength. Altec has continued to grow, utilizing the same basic values, and over the years, those values have helped us to earn the trust and confidence of our customers worldwide. We remain committed to total customer satisfaction in everything we do. That's why today, Altec is an innovative, financially sound company that is setting the standard of excellence in design, manufacturing and service; and that's why you can rely on us to provide you with the stability of a well managed company.

Our Company:

Altec Inc., founded in 1929, is a privately held company headquartered in Birmingham, Alabama.

Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and sign maintenance industries in more than 120 countries.

Responsibilities

PURPOSE OF POSITION:

Lead a team of IT resources to plan and implement the company’s systems infrastructure, ensure reliable systems operations, and manage risk.

MAJOR RESPONSIBILITIES:

  • Plans and completes complex systems projects across multiple products, platforms and/or sites involving servers, data center storage, and system administration
  • Develop and maintain response procedures for system operations incidents
  • Design and develop key performance indicators for system operations
  • Design monitoring and reporting procedures for systems operations key performance indicators.
  • Takes ownership of issues and sees them through to resolution
  • Provide high level of service to business groups, customers, and suppliers who depend on system availability
  • Ensures relevant procedures and policies are documented.
  • Actively manages IS costs and budget.
  • Primary contact with outside partners and suppliers (licensing, support, and familiarity with contracts).
  • Develops and maintains team roadmap.
  • Responsible for related systems risk management.
  • Collaborates and communicates effectively throughout the business
  • Supervises and develops one or more teams of system resources responsible for system operations
  • Leads future state process improvement to measure and improve system operations procedures and processes.
  • Able to consistently draw on research and experience to lead team(s) in resolution of complex problems across multiple products, platforms, or sites.
  • Technical mastery in one or more areas. Able to advise on technology improvements or replacements.
  • Remain up to date on technology changes and best practices.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

  • High School Diploma or GED required
  • Bachelor’s degree in related discipline strongly preferred, but consideration may be given to an exceptional candidate with 12 years relevant experience.
  • At least 8 years relevant work experience required.

 

OTHER POSITION SPECIFICATIONS:

  • Good analytical, verbal and written skills required
  • Participate in or lead continuous improvement events
  • Maintain company confidentiality
  • Interact with users for system clarifications and requirements 
  • Write system and process documentation
  • Provide user support for Altec associates via phone, email and in person 
  • Willingness to work outside standard business hours to resolves issues or complete special projects
  • Track and maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern
  • Remain highly adaptable 
  • All other duties as assigned.  
  • Must be willing to travel as needed to perform job duties up to 35%

Benefits

Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes:
Medical, Dental and Prescription Drug Program
Retirement 401(k) Program
Vacation and Holidays
Flexible Spending Accounts
Tuition Assistance Program
Employee Assistance and Mental Health/Substance Abuse Program
Life Insurance, Accidental Death and Dismemberment Insurance

EEO Statement

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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