Service Supervisor - Field Support

Why Join Altec?

The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada. The purpose of the Mobile Supervisor position is to ensure quality repair and maintenance of equipment, such that all jobs are completed with regard to Altec’s values while achieving customer goals.

Altec is a manufacturing company, Made in America. Altec associates are empowered to build products that make a difference to our customers, communities, and industry. We are building on 90+ years of knowledge, experience, and relationships, working to add value to the electric utility, telecom, contractor, lights and signs, and tree care markets. Altec products and services can be found across the U.S. and in over 100 countries around the world. Altec’s primary products include Aerial Devices, Digger Derricks, Cranes, and Specialty Equipment.

Please send resume to [email protected]

And apply now at https://jobs.altec.com

Basic Qualifications for Entry-Level:

• High School Diploma or GED AND four years of industry-related experience OR
• A bachelor’s degree with some industry-related knowledge

Basic Qualifications for Supervisor II (may be preferred):

• Bachelor’s degree AND two years of supervision, industry-related preferred OR
• High School Diploma or GED AND five years of industry-related supervision

Travel 0 – 25%

Problem solving and troubleshooting skills required

General PC skills required

Excellent communication skills required

Must be able to work with team members and work with minimal supervision

Current valid Driver’s License may be required

Ability to read and interpret required manuals, prints and schematics preferred

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Successful supervisors have a passion for customer service and for helping others. This individual thrives in a fast-paced environment, where organization, administrative ability, and flexibility are necessary skills.

Major Responsibilities

• Work with Mobile Service Technician (MST) and customer to establish the most efficient and effective schedule for the MST
• Monitor and supervise daily activities (customer repairs, expense management, fleet maintenance) to ensure customer satisfaction and profitability
• Enable continuous training for new and current technicians.
• Have safety and environmental considerations and regulations figure prominently in mindset and practice.
• Ensure efficient and effective work methods
• Champion and implement process improvement.
• Responsible to communicate with Material Control department to ensure proper parts are available for each job to prevent interruption of production while meeting customer requirements
• Maintain consistent communication with Altec Sales Account Managers in the territory to foster positive relationships between the account manager, technician, and customer
• Foster team spirit in concert with Altec Values to maintain a successful Service Group within the overall Altec organization.

U.S. Military Veterans and Spouses are Encouraged to Apply as many MOS codes relate to equipment

Altec Values (alphabetical):  Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

Competitive pay which rewards performance

Comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.