Support Analyst

This job posting is no longer active.

Location: Creedmoor, North Carolina
Opening ID: 25422
Job Family: Information Services
Date Posted: Mar 4, 2022


Job Description

Why Join Altec?

If you're considering a career with Altec, Inc., there's never been a better time to join us! Our Company was founded based upon values that place the customer first, and view people as our greatest strength. Altec has continued to grow, utilizing the same basic values, and over the years, those values have helped us to earn the trust and confidence of our customers worldwide. We remain committed to total customer satisfaction in everything we do. That's why today, Altec is an innovative, financially sound company that is setting the standard of excellence in design, manufacturing and service; and that's why you can rely on us to provide you with the stability of a well managed company.

Our Company:

Altec Inc., founded in 1929, is a privately held company headquartered in Birmingham, Alabama.

Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and sign maintenance industries in more than 120 countries.


The Information Technology Supervisor is responsible for ensuring that Altec production systems in the production facility are supported during all working shifts. People are our greatest strength and developing team members in a positive manner is critical for this role


  • Responsible for managing all software, hardware and network systems required for daily plant operations. This includes servers, desktop PCs, tablets, phone system, security system, software, network infrastructure, and plant disaster recovery
  • Lead IT operational and strategic planning, including fostering innovation, managing project priorities, project timelines, and negotiating resource allocation
  • Benchmark, analyze, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
  • Stay up to date on the latest changes in technology
  • Manage, develop and document IT policies and procedures as required including hardware and software standards and system configurations
  • Provide IT leadership and direction when interfacing with other internal groups to resolve challenges
  • Provide regular updates to senior management on current IT projects
  • Manage department purchasing and budgeting. Must also negotiate and administer external service agreements related to Information Technology
  • Will direct and supervise the work of others

Education, Experience and Skills Required:

  • Bachelor’s degree in Information Technology or related discipline is preferred, but consideration may be given to an exceptional candidate with 9 years relevant experience
  • At least 5 years relevant work experience required
  • Excellent written and verbal communication skills
  • Must be competent in the configuration, setup, deployment and support of the latest technology related to desktops, laptops, printers, associated peripherals and networking equipment.
  • Prefer advanced knowledge of Microsoft software, Cisco WAN networking equipment and PC/Server hardware
  • Valid driver’s license

Other Position Specifications:

  • Applicant must demonstrate a positive attitude while managing, motivating and developing associates
  • Demonstrated record of responsibility
  • Willingness to work outside of standard business hours to resolve issues or complete special projects, as needed Detail oriented
  • Customer Service Oriented
  • Maintain company confidentiality
  • Must confidently manage stress, change and deadlines well
  • Participate in Continuous Improvement Initiatives
  • Travel 0-25


Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes:
Medical, Dental and Prescription Drug Program
Retirement 401(k) Program
Vacation and Holidays
Flexible Spending Accounts
Tuition Assistance Program
Employee Assistance and Mental Health/Substance Abuse Program
Life Insurance, Accidental Death and Dismemberment Insurance

EEO Statement

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.