Fleet Services Product Customer Service Representative

Location: St Joseph, Missouri
Opening ID: 25276
Job Family: General
Date Posted: Nov 24, 2021

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Job Description

Why Join Altec?

Altec is a manufacturing company, Made in America. Altec associates are empowered to build products that make a difference for our customers, communities, and industry. Founded in 1929, we work to add value to the electric utility, telecom, contractor, lights and signs, and tree care markets. Altec products and services can be found across the U.S. and in over 100 countries around the world.

There is an opening for a CSR for Altec Fleet Services Products, in St. Joseph, MO. Altec Fleet Services has a growing portfolio of both internally developed and third-party connected vehicle products. This position will provide a challenge and job satisfaction for candidates who are interested and excited to learn new fleet management technologies, and how Altec’s customers are using these technologies to better optimize the safety, compliance, performance, and economics of their fleets.

Basic Qualifications, Experience, and Skills Required

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

High School Diploma or GED required and five years of experience in an industry-specific field (e.g., Customer Service with information systems products or product services; database management for information systems products; or experience using vehicle telematics products)

OR

Bachelor’s Degree (preferred) and two years of experience in an industry-specific field (e.g., Customer Service with information systems products or product services; database management for information systems products; or experience using vehicle telematics products)

ALSO

  • Comfortable in presentation and other public speaking settings
  • Experience in providing high levels of customer support
  • PC skills using spreadsheets, word processing and other office management applications
  • Strong typing, date entry skills required
  • Experience with MS Excel, MS SharePoint, Oracle System is preferred

The successful candidate will have excellent written and verbal communication skills and be able to work with team members and to work with minimal supervision.  This position requires effective relationships with outside and inside contacts to carry out company policy and programs.

Major Responsibilities

  • Administer the Altec-Geotab reseller operations including:
    • Internal and external customer database administration.
    • Hardware purchasing.
    • Subscription and device administration.
    • Sales and marketing support.
    • Customer onboarding.
    • Customer product support.
  • Conduct live demonstrations of telematics products to prospective customers (may be via teleconference or in-person).
  • Conduct live training sessions for telematics customers (may be via teleconference or in-person).
  • Administer the Altec-Geotab internal supply chain (PCD, Final Assembly, etc.).
  • Support and collaborate with the Altec Service Technical Support group with telematics-related subject matter expertise (SME).
  • Create Microsoft Excel-based customized reporting templates for data analytics based on customer input and requirements.
  • Support internal Altec fleets in using telematics in business operations.
  • Collaborate with Altec Fleet Optimization Analysts to help customers maximize the value of Altec-provided connected vehicle technology.
  • Conduct business analytics on telematics programs to evaluate the program’s value to Altec’s customers and how the programs can be improved.
  • Administer database of Altec Fleet Services telematics customers, including pricing, special billing requirements, and Service Level Agreements for telematics.
  • As required, administer and support any other third party connected vehicle product that is sold via Altec Fleet Services.

Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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