Field Service Supervisor

Location: Macon, Georgia
Opening ID: 24922
Job Family: Supervisors
Date Posted: Oct 9, 2021

Share:

Job Description

Why Join Altec?

The purpose of the Mobile Service Supervisor is to enable the success of Mobile Service Technicians. Altec’s primary products include Aerial Devices, Digger Derricks, Cranes, and Specialty Equipment. Work directly for the manufacturer with world-class technical and engineering support. Ensure quality repair and maintenance of equipment, such that all jobs are completed with regard to Altec’s values while achieving customer goals.

Basic Qualifications, Experience, and Skills Required

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

  • Bachelor’s Degree required
  • OR High School Diploma or GED is required with a minimum of two years of supervisory experience at another manufacturing or service operation (other than Altec) required

A bachelor's degree and direct supervision experience is preferred.

In addition to one of the above,

  • Strong PC skills are required using spreadsheets, word processing and other office management applications
  • Mechanical aptitude is required
  • Product or industry knowledge preferred
  • Knowledge of hydraulic schematics is helpful
  • Knowledge of Microsoft Word and Excel required; knowledge of Oracle and Lotus Notes preferred; Computer skills required
  • Leadership and communication skills
  • Current valid Driver’s License is required
  • Excellent written and verbal communication skills
  • Travel up to 25% of the time

Successful supervisors have a passion for customer service and for helping others. This individual thrives in a fast-paced environment, where organization and flexibility are necessary skills.

Major Responsibilities

  • Work with Mobile Service Technician (MST) and customer to establish the most efficient and effective schedule for the MST
  • Oversee daily activities (customer repairs, expense management, fleet maintenance) to ensure customer satisfaction and profitability
  • Enable continuous training for new and current technicians.
  • Have safety and environmental considerations and regulations figure prominently in mindset and practice.
  • Ensure efficient and effective work methods
  • Champion and implement process improvement.
  • Responsible to communicate with Material Control department to ensure proper parts are available for each job to prevent interruption of production while meeting customer requirements
  • Maintain consistent communication with Altec Sales Account Managers in the territory to foster positive relationships between the account manager, technician and customer

Foster team spirit in concert with Altec Values to maintain a successful Service Group within the overall Altec organization.

Altec is a manufacturing company, Made in America. Altec associates are empowered to build products that make a difference to our customers, communities, and industry. We are building on 90+ years of knowledge, experience, and relationships, working to add value to the electric utility, telecom, contractor, lights and signs, and tree care markets. Altec products and services can be found in over 100 countries around the world. Safety is a primary responsibility in everything we do as is support of the Altec Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

Competitive pay which rewards performance

Comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Share: