Business Systems Analyst

Location: Birmingham, Alabama
Opening ID: 24872
Job Family: Information Services
Date Posted: Sep 30, 2021

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Job Description

Why Join Altec?

If you're considering a career with Altec, Inc., there's never been a better time to join us! Our Company was founded based upon values that place the customer first, and view people as our greatest strength. Altec has continued to grow, utilizing the same basic values, and over the years, those values have helped us to earn the trust and confidence of our customers worldwide. We remain committed to total customer satisfaction in everything we do. That's why today, Altec is an innovative, financially sound company that is setting the standard of excellence in design, manufacturing and service; and that's why you can rely on us to provide you with the stability of a well managed company.

Our Company:

Altec Inc., founded in 1929, is a privately held company headquartered in Birmingham, Alabama.

Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and sign maintenance industries in more than 120 countries.

Responsibilities

Responsible for participating in projects, analyzing and interpreting business requirements, implementing and testing system modifications, and providing support for the business area they serve.

MAJOR RESPONSIBILITIES: 

  • Needs Analysis: 
    • Rapid Continuous Improvement (RCI) events to help identify business opportunities. 
    • Work with team to develop solutions to address business issues 
  • Quality Assurance/Testing: 
    • Prepare and execute test scripts for system modifications
  • Requirements Gathering: 
    • Work with team to develop scope and objectives for projects 
    • Use a structured approach to collect and prepare specifications and requirements for application enhancements
  • Application Support: 
    • Support users by diagnosing and resolving issues related to application modules 
  • Training and Documentation: 
    • Prepare and maintain training and system documentation 
  • Track and maintain constant communication with users from the beginning to the end of any established case, issue, or concern 
  • Remain highly adaptable - Due to the turbulent nature of priorities in supporting customers, this role requires high adaptability to changing demands, deadlines, and priorities 
  • All other duties as assigned 

*The job level may be modified upward based on the qualifications of the candidate

OTHER POSITION SPECIFICATIONS: 

  • Experience in Agile software methodology is preferred 
  • Detail oriented 
  • Customer service oriented 
  • Motivated, goal oriented and persistent 
  • Maintain company confidentiality  
  • Must handle stress and deadlines well 
  • Participate in Continuous Improvement initiatives 
  • Analytical Skills – critical thinking, data analysis, research, and communication
  • Travel 0-25% 

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED: 

  • High School Diploma or GED Required 
  • Bachelor’s Degree in related discipline strongly preferred, but consideration may be given to exceptional candidates with 5 years relevant work experience.
  • Current valid driver’s license 
  • Excellent written and verbal communication skills 
  • Must be able to work with team members and work with minimal supervision 
  • Ability to problem solve  

 

Benefits

Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes:
Medical, Dental and Prescription Drug Program
Retirement 401(k) Program
Vacation and Holidays
Flexible Spending Accounts
Tuition Assistance Program
Employee Assistance and Mental Health/Substance Abuse Program
Life Insurance, Accidental Death and Dismemberment Insurance

Benefits

Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes:
Medical, Dental and Prescription Drug Program
Retirement 401(k) Program
Vacation and Holidays
Flexible Spending Accounts
Tuition Assistance Program
Employee Assistance and Mental Health/Substance Abuse Program
Life Insurance, Accidental Death and Dismemberment Insurance

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