Field Service Supervisor - Maintenance & Repair

Location: Riverside, California
Opening ID: 24352
Job Family: Supervisors
Date Posted: Jul 29, 2021

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Job Description

Why Join Altec?

The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada, honoring Altec’s commitment to be there for the life of the equipment. We have an opening for a Field Service Supervisor.

Please send resume to [email protected]

And apply to jobs.altec.com

Basic Qualifications, Experience, and Skills Required

  • A High School Diploma, state-sponsored high school equivalency, or GED required
  • A minimum of three years’ supervisory experience at another manufacturing or service operation is required

In addition,

  • Strong PC skills are required using spreadsheets, word processing and other office management applications
  • Mechanical aptitude is required
  • Product or industry knowledge preferred
  • Knowledge of hydraulic schematics is helpful
  • Knowledge of Microsoft Word and Excel required; knowledge of Oracle and Lotus Notes preferred; Computer skills required
  • Leadership and communication skills
  • Current valid Driver’s License is required
  • Excellent written and verbal communication skills
  • Travel up to 25% of the time

Major Responsibilities

  • Work with Mobile Service Technician (MST) and customer to establish the most efficient and effective schedule for the MST
  • Monitor and supervise daily activities (customer repairs, expense management, fleet maintenance) to ensure customer satisfaction and profitability
  • Enable continuous training for new and current technicians.
  • Have safety and environmental considerations and regulations figure prominently in mindset and practice.
  • Ensure efficient and effective work methods
  • Champion and implement process improvement.
  • Responsible to communicate with Material Control department to ensure proper parts are available for each job to prevent interruption of production while meeting customer requirements
  • Maintain consistent communication with Altec Sales Account Managers in the territory to foster positive relationships between the account manager, technician, and customer

Foster team spirit in concert with Altec Values to maintain a successful Service Group within the overall Altec organization. Successful supervisors have a passion for customer service and for helping and empowering others. This individual thrives in a fast-paced environment, where organization and flexibility are necessary skills. Problem-solving comes with the job, with associates who investigate if they don’t have enough information to resolve customer requests. Our target is to ensure excellent service standards, respond efficiently to our customers, and maintain high customer satisfaction, achieved through teamwork.

U.S. Military Veterans and Spouses are Encouraged to Apply as many MOS codes relate to equipment

See more at jobs.altec.com

Altec is a manufacturing company, Made in America. Altec associates are empowered to build products that make a difference to our customers, communities, and industry. We are building on 90+ years of knowledge, experience, and relationships, working to add value to the electric utility, telecom, contractor, lights and signs, and tree care markets. Altec products and services can be found across the U.S. and in over 100 countries around the world. Safety is a primary responsibility in everything we do as is support of the Altec Company Values.

 Value-Driven: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

Competitive pay which rewards performance

Comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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