Parts and Inventory - Representative

Location: Chester, Virginia
Opening ID: 23852
Job Family: Administrative Support
Date Posted: Jun 2, 2021


Job Description

Why Join Altec?

The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada, honoring Altec’s commitment to be there for the life of the equipment. 

We are looking for a customer-oriented service representative. The CSR in this role will provide product and services with accuracy and efficiency. The best CSRs are genuinely excited to help others, with patient and empathetic communication. Problem-solving comes naturally to our specialists who are confident at troubleshooting and investigate if they don’t have enough information to resolve requests. Our target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction, achieved best with teamwork.

­­­­­­­­­­­­­­­­­­­­­­­­­­Education, Experience, and Skills

  • High School Diploma or GED required and a minimum of three years of experience in an industry related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar function
  • OR Bachelor’s Degree and a minimum of one years’ experience in an industry related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar function
  • Able to operate a forklift

Key Responsibilities of the Position

In addition to parts and inventory, the incumbent may become involved with administrative and estimating work.

Inventory Service Support

  • Assists Supervisors and Technicians with the scheduling of required inventory actions.
  • Maintains accurate records for dissemination to Accounting, Supervision and Inventory owners to facilitate continuous improvement in inventory management and accuracy.
  • Creates and/or maintains reports for Inventory control including but not limited to: Debrief errors, Items NOLOC, expected receipts (parts not received to PCD after shipping label creation).
  • Conducts parts follow up per established standards.
  • Conducts review of Service Requests in Pending status in order to identify and resolve parts handling errors.
  • Attends and/or conducts peer to peer training as directed by supervision.
  • Attends formal training as may be required.

Parts Service Support

  • Determines correct billing requirements to fulfill requests accurately and timely are being meet by reading Bill of Materials, Parts Pages and related information.
  • Conducts the P.O. process within established Altec standards and provides accountability as required.
  • Conducts required parts research through applicable Parts Pages, Bills of Materials, Installed Base and related locations per established standards under the direction of Supervision.
  • Creates and manages Purchase Orders and Invoices in support of day to day operations per established standards under the direction of Supervision.
  • Conducts and assists with parts look up escalations.
  • Conducts Parts set up as required for first time parts orders and escalates as required for timely resolution.
  • Attends and/or conducts peer-to-peer training as appropriate.
  • Attends formal training as directed by Supervision.

In addition, experience in an Administrative Support role is preferred with strong computer skills, especially in Microsoft Word and Microsoft Excel, strong attention to detail, able to multitask and handle multiple transactions, able to work in a fast-paced environment.

U.S. Military Veterans and Spouses are Encouraged to Apply as many MOS codes relate to equipment

Altec is a manufacturing company, Made in America. Altec associates are empowered to build products that make a difference to our customers, communities, and industry. We are building on 90+ years of knowledge, experience, and relationships, working to add value to the electric utility, telecom, contractor, lights and signs, and tree care markets. Altec products and services can be found across the U.S. and in over 100 countries around the world. Safety is a primary responsibility in everything we do as is support of the Altec Company Values.

 Value-Driven: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

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Competitive pay which rewards performance

Comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.