Corporate Systems Analyst

Location: Birmingham, Alabama
Opening ID: 23835
Job Family: Information Services
Date Posted: May 28, 2021

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Job Description

Why Join Altec?

If you're considering a career with Altec, Inc., there's never been a better time to join us! Our Company was founded based upon values that place the customer first, and view people as our greatest strength. Altec has continued to grow, utilizing the same basic values, and over the years, those values have helped us to earn the trust and confidence of our customers worldwide. We remain committed to total customer satisfaction in everything we do. That's why today, Altec is an innovative, financially sound company that is setting the standard of excellence in design, manufacturing and service; and that's why you can rely on us to provide you with the stability of a well managed company.

Our Company:

Altec Inc., founded in 1929, is a privately held company headquartered in Birmingham, Alabama.

Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and sign maintenance industries in more than 120 countries.

Responsibilities

PURPOSE OF POSITION:

Provide excellent technical support to internal and external customers

MAJOR RESPONSIBILITIES:

  • Provide mentorship and guidance to junior team members
  • Provide software and hardware technical assistance
  • Assist with new user account setups
  • Assist in administration of Helpdesk ticketing system
  • Create and maintain technical documentation
  • Other duties as assigned

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

  • Bachelors in related discipline strongly preferred, but consideration may be given to exceptional candidates with 4 years relevant work experience
  • Ability to interpret instructions and guidelines on hardware and software
  • Ability to perform a wide variety of tasks
  • Experience with Office 365 and Microsoft Teams
  • Must employ experience and good judgment to plan and accomplish goals
  • Current valid driver’s license
  • Good organizational, written and oral communication skills
  • Excellent problem-solving skills
  • Experience supporting VPN software
  • Oracle EBS experience is a plus
  • Must be able to work with team members and under minimal supervision

OTHER POSITION SPECIFICATIONS:

  • Demonstrated record of responsibility
  • Extremely detail oriented
  • Customer Service Oriented
  • Motivated, goal oriented and persistent
  • Maintain Company confidentiality
  • Must handle stress and deadlines well
  • Participate in Continuous Improvement Initiatives
  • Travel 0 – 25%

The job level may be modified upward based on the qualifications of the candidate

Benefits

Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes:
Medical, Dental and Prescription Drug Program
Retirement 401(k) Program
Vacation and Holidays
Flexible Spending Accounts
Tuition Assistance Program
Employee Assistance and Mental Health/Substance Abuse Program
Life Insurance, Accidental Death and Dismemberment Insurance

EEO Statement

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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