Shop Manager - Service and Customer Support

Location: Surrey, British Columbia
Opening ID: 23526
Job Family: Manager
Date Posted: Apr 26, 2021

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Job Description

Why Join Altec?

Altec is proud to have a long history and commitment to Canada. The reason for our sustained commitment and success is that we listen and create solutions for the challenges our customers face through our dedicated Sales, Service, Parts, and Rental teams in Canada.

Altec is a manufacturing company, Made in America. Altec associates are empowered to build products that make a difference to our customers, communities, and industry. We are building on 90+ years of knowledge, experience, and relationships, working to add value to the electric utility, telecom, contractor, lights and signs, and tree care markets. Altec products and services can be found in over 100 countries around the world. Safety is a primary responsibility in everything we do as is support of the Altec Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork
A key focus of the Service Center Manager position is to enable the success of team members, achieve customer goals, and to provide a safe, environmentally compliant workplace for all.

Basic Qualifications, Experience, and Skills Required

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

  • High School or GED
  • Six years of supervisory experience at a manufacturing or service operation facility

The successful incumbent is familiar with a variety of field service concepts, practices, and procedures. A Service Manager relies on extensive experience and judgment to plan and accomplish goals, leading and directing the work of others. A wide degree of creativity and latitude is expected.

Responsibilities

Foster team spirit in concert with Altec Values to maintain a successful Service Group within the overall Altec organization.

  • Lead a service team composed of Administrative, Supervisory, Material, Service, Technical, and Sales Associates.
  • Reinforce Altec Service Group processes.
  • Perform Managerial responsibilities such as planning, organizing and budgeting, revenue and expense.
  • Ensure that all jobs are completed on time, within budget, and to customer specifications.
  • Travel up to 50% locally, with some non-local also required.

Problem Solving - Technical Skills - Customer Service - Interpersonal Strength - Maintains Confidentiality - Oral and Written Communication - Quality Management - Cost Consciousness - Adaptability - Dependability - Initiative - Judgment - Planning/Organizing - Professionalism – Quality

Competitive pay which rewards performance and a comprehensive benefits program

Altec Industries Ltd is an equal opportunity employer. Altec welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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