Warranty Administrator

Location: Creedmoor, North Carolina
Opening ID: 23026
Job Family: General
Date Posted: Feb 22, 2021

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Job Description

Responsibilities

Our Company:

Altec Inc., founded in 1929, is a privately held company headquartered in Birmingham, Alabama.

Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and sign maintenance industries in more than 120 countries.

At Altec, advanced technology efforts are aimed, without exception, at helping customers work “Safer and Smarter.” Altec invests more resources than any other manufacturer in the advancement of safety, reliability, uptime and low cost of ownership.

Altec specializes in the design, manufacture, sale, and service of aerial devices, digger derricks, cranes, telecom, and specialty equipment, supporting customers in over 100 countries throughout the world.

 

Customer First Enjoyment of Work Family Financial Stability Integrity People Are Our Greatest Strength Quality Spiritual Development Teamwork

PURPOSE OF POSITION:


Facilitates warranty claims, along with overseeing the processing of suspected defective supplier components and material. The Administrator is the initial driving force behind improving overall quality and minimizing the financial impact of both field warranty and in process non-conformance to quality standards.

MAJOR RESPONSIBILITIES:

  • Actively manages all warranty related Service Requests for designated plants to ensure proper information is received for all warranty claims to perform root cause analysis
  • Understands and communicates technically with the Service Supervisors, Service Technicians, and Quality Engineers when determining information needed for root cause analysis
  • Provides support to Service Supervisors to ensure proper coding of warranty claims to the correct plant and accounts
  • Facilitates the return of parts when trends are identified
  • Assists in updating and maintaining Knowledge Base as corrective action is identified through trends
  • Categorizes warranty data to provide support to the Manufacturing and Final Assembly plants
  • Creates and distributes warranty monthly reports
  • Assists in disposition of Supplier evaluations
  • Ensures proper administration of the Supplier Quality Policy and conformance to the Warranty Policy and Warranty Best Practices as they apply
  • Provides data, information, or reports from Oracle or other sources upon request
  • Reviews for acceptance and documents supplier evaluations
  • Develops and/or implements improvements in the rejected material process as opportunities are identified
  • Associate must be willing to travel to other locations approximately 2 to 5 trips per year, with each trip being on average 3 to 5 days in duration 



EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

  • High school diploma required
  • Some College preferred
  • A minimum of two years of experience in a similar or related business required
  • Demonstrated knowledge of Microsoft Word and Microsoft Excel required
  • Demonstrated knowledge of hydraulic, electrical, and structural components preferred
  • Knowledge of Altec equipment preferred
  • Knowledge of Oracle, Microsoft Access preferred



FINANCIAL BUDGETING, CAPITAL, AND/OR MANPOWER RESPONSIBILITIES:
• None

OTHER POSITION SPECIFICATIONS:
• Keep a clean work area (5S).
• Assist co-workers as needed.
• May participate in RCI events.
• May be required to learn Altec Programs and/or systems. 
• Shift work may be required.


Responsibility for Safety:
• Safety In everything we do

Responsibility to Prevent Errors:
• Ensures appropriate reviews have been performed as needed for high quality 

Mental Alertness:
• Continuous attention to all job functions ensuring quality products

Communication with Others:
• Requires outside and inside contacts to carry out company policy and programs;  Improper handling will have considerable effect on operational results;  Must often deal with matters requiring explanation, persuasion and obtaining of approvals

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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