Customer Service Rep Trainee - Altec Service Group

Location: St Joseph, Missouri
Opening ID: 22418
Job Family: General
Date Posted: Nov 20, 2020


Job Description

Why Join Altec?

Altec is a manufacturing company, Made in America. Altec associates are empowered to build products that make a difference for our customers, communities, and industry. Founded in 1929, we work to add value to the electric utility, telecom, contractor, lights and signs, and tree care markets. Altec products and services can be found across the U.S. and in over 100 countries around the world.

The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada. The Customer Service Representative interacts with customers to provide information regarding products, pricing and services, and addresses and resolves issues professionally to ensure customer satisfaction in alignment with Altec’s Customer First value.

Basic Qualifications, Experience, and Skills Required

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

  • A Bachelor’s Degree is the preferred education, and entry-level will be considered with an interest in a technical role requiring customer service and problem-solving. OR
  • HS Diploma or GED is required with
    • One year of Altec Manufacturing or Service experience required
    • OR two years’ experience in a similar or related field
    • Five years of experience is preferred
  • Comfortable with technical specifications, prints, terminology, etc.
  • PC Skills using spreadsheets, word processing, and other office management applications required;
  • Skills in using Adobe Graphics a plus
  • Excellent written and verbal communication skills
  • Mechanical aptitude, product, or industry knowledge required
  • Must demonstrate the ability to multi-task, prioritize and meet deadlines while producing quality work
  • Must be able to work with team members and work with moderate supervision

Major Responsibilities

  • Take calls directly from the customer.  Provide a high level of customer service, identifying the need and doing research to order correct part.
  • Research and promote new products.
  • Enter orders accurately, following up with customers on a timely basis with open issues and questions
  • Build a relationship with customers based on respect and service, with professionalism and using proper phone etiquette.
  • Maintain adequate inventory levels, communicating with Purchasing regarding urgency and working with vendors on parts and service requirements.
  • Gain the necessary technical expertise through training opportunities and experience.
  • Assist the Accounts Receivables Group on customer payments.

Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

Competitive pay which rewards performance

Comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic