Service Estimating Account Representative

Location: St Joseph, Missouri
Opening ID: 22417
Job Family: Inside Sales
Date Posted: Nov 19, 2020

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Job Description

Why Join Altec?

Altec is a manufacturing company, Made in America. Altec associates are empowered to build products that make a difference for our customers, communities, and industry. Founded in 1929, we work to add value to the electric utility, telecom, contractor, lights and signs, and tree care markets. Altec products and services can be found across the U.S. and in over 100 countries around the world.

There is an opening in the Altec Service Group for an Account Rep to support estimating activities.  These reps are the primary support for Altec Mobile and Shop Service to estimate service additions, repairs, or revisions to Altec Equipment.  They provide secondary support to Altec New Unit Sales and Altec Product Support.

Basic Qualifications

Success in this position requires top-notch computer application skills, as the estimating process is program driven.  Knowledge of Microsoft products, including Word and Excel, is required, with Oracle/SAP and Lotus Notes preferred.

The work itself is extremely detail oriented, and requires someone who is deadline-driven and able to manage time constraints. The successful candidate must be goal-oriented, persistent, and with a passion for customer service.

The job level is able to be adjusted at time of hire, if the candidate meets the qualifications for jobs of a more experienced level in the career path.

  • A four-year College Degree OR
  • High School diploma / GED with a minimum of 3 years of experience with Altec or Similar Equipment knowledge

In addition

  • Some travel may be required for events, up to 5%
  • Mechanical, Structural and Electrical aptitude
  • Ability to problem-solve and to use computer research tools
  • Excellent communication skills.

Preferred

  • Knowledge of Altec equipment, product, and components
  • Knowledge of hydraulic and electronic systems
  • Ability to read, interpret and understand engineering schematics and prints

Responsibilities

  • Create timely and accurate estimates for Altec Mobile and Shop Service Centers
  • Identify planned materials and planned labor hours
  • Identify drawings, schematics and/or work instructions necessary
  • Provide and create guidelines for consistency in estimating
  • Assist with the marketing and sales efforts of Service Sales Representatives
  • Create and maintain estimating templates for service activities
  • Support activities and events related to continuous improvement
  • Assist with revisions defined by the Service Plant during execution of an order (service request)
  • Review all Estimates generated with the corresponding Service Plant or Service Sales Representative to ensure they meet the customer’s expectations
  • Responsible for maintaining current product and equipment knowledge to assist with estimates and customer support
  • Satisfy expectations of customers internally and externally
  • Improve efficiency in parts ordering; provide information to PCD for kit creation

Competitive pay which rewards performance plus comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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