Service Center Coordinator

Location: Grayslake, Illinois
Opening ID: 21610
Job Family: Administrative Support
Date Posted: May 12, 2020


Job Description

Why Join Altec?

Altec supports the electric utility, telecommunications, contractor, lights and signs, and tree care markets. We design, manufacture and sell products and provide services to more than 100 countries throughout the world. While we are known for lifting products -- bucket trucks, cranes, and equipment used to help people access tough-to-reach places -- what really makes us successful is how we help our associates reach higher. We help people reach their potential and that makes all the difference in our company.

Reach higher!  Apply your administrative ability and customer focus to find success in a challenging career position.

Please send resume to [email protected]

And "Apply Now" to the Company Website

Be a part of a team whose goal is to provide administrative and invoicing support for a Service Center. Administer and support the material control, inventory, and purchasing process with regard to parts.

The job level is able to be adjusted at time of hire, if the candidate meets the qualifications for jobs of a more experienced level in the career path.

Basic Qualifications, Experience, and Skills Required

  • High School Diploma or GED required
  • Associates Degree is preferred
  • In lieu of Degree, three years’ experience in an industry-specific field will be considered (i.e., Administrative, Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership)
  • Current valid Driver’s License
  • Customer service skills
  • PC skills using spreadsheets, word processing and other office management applications required
  • Excellent written and verbal communication skills
  • Must be able to work with team members and work with minimal supervision

Responsibilities Representative of the Position Scope


  • Assist in maintaining on-site inventory; perform annual inventory and periodic cycle counts
  • Research parts through the use of manuals, engineering files, and Bills of Material
  • Purchase parts for shop service; oversee back-ordered parts
  • Provide daily communication regarding parts ordered and delivered
  • Assist in maintaining shop tools inventory
  • Receive and ship freight
  • Coordinate transportation requirements
  • Maintain stockroom

Customer Support

  • Assist in the development of customer relationships as first contact with answering phones and as receptionist
  • Assist in creating, updating, and modifying service estimates
  • Asist in creating purchase orders and ensuring payment approvals
  • Invoice and update invoices
  • Provide status updates of work proactively and / or through answering customer calls and e-mail

Office and Administrative Work

  • Assist in directing visitors
  • Administer all paperwork and processes that are critical to keeping a Service Center organized and efficient; specific examples include creating and updating Service Requests, coding invoices for approval, and scanning / filing for all recordkeeping
  • Coordinate and process warranty returns
  • Assist with implementation and support of Continuous Improvement activities
  • Assist in Safety-related projects and activities

Travel 0-25%

Competitive pay which rewards performance

Comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.