Business Systems Analyst

Location: Birmingham, Alabama
Opening ID: 20450
Job Family: Information Services
Date Posted: Jul 30, 2019

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Job Description

Why Join Altec?

If you're considering a career with Altec, Inc., there's never been a better time to join us! Our Company was founded based upon values that place the customer first, and view people as our greatest strength. Altec has continued to grow, utilizing the same basic values, and over the years, those values have helped us to earn the trust and confidence of our customers worldwide. We remain committed to total customer satisfaction in everything we do. That's why today, Altec is an innovative, financially sound company that is setting the standard of excellence in design, manufacturing and service; and that's why you can rely on us to provide you with the stability of a well managed company.

Our Company:

Altec Inc., founded in 1929, is a privately held company headquartered in Birmingham, Alabama.

Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and sign maintenance industries in more than 120 countries.

Responsibilities

Responsible for managing projects, analyzing and interpreting business requirements, implementing and testing system enhancements and providing support for the business area they serve.

Major Responsibilities:

  • Project Management:
    • Lead projects related to all enhancements to the system, implementation of new modules, new functionality and upgrades.
    • Monitor and manage progress of projects to ensure the system is meeting corporate needs and expectations.
    • Maintain a systems roadmap for the business area assigned and track progress against this roadmap.
  • Needs Analysis:
    • Lead and attend Rapid Continuous Improvement (RCI) events to help identify business opportunities.
    • Work with team to develop solutions to address complex business issues
  • Quality Assurance/Testing:
    • Prepare and execute test scripts for changes and enhancements made to application modules, including upgrades.
  • Requirements Gathering:
    • Work with team to develop scope and objectives for projects
    • Use a structured approach to collect and preparespecifications and requirements for enhancements to the application.
  • Application Support:
    • Advanced Support of users, which includes diagnosing and resolving issues related to application modules.
  • Training and Documentation:
    • Prepare and maintain training and system documentation.
  • Track and maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern
  • Remain highly adaptable - Due to the turbulent nature of priorities in supporting customers, this role requires high adaptability to changing demands, deadlines and priorities
  • All other duties as assigned

Other Position Specifications:

  • Proven Business Analyst skills
  • Proven Project Management Skills
  • Experience in Agile is preferred
  • Experience in Fleet Services is preferred
  • Demonstrated record of responsibility
  • Extremely detail oriented
  • Customer Service Oriented
  • Motivated, goal oriented and persistent
  • Maintain Company confidentiality
  • Must handle stress and deadlines well
  • Ability to problem solve
  • Participate in Continuous Improvement Initiatives
  • Travel 0-25%

Education, Experience, and Skills Required:

  • High School Diploma or GED Required
  • Bachelor’s Degree in related discipline strongly preferred, but consideration may be given to exceptional candidates with 10 years relevant work experience.
  • Minimum of four years direct business experience in an Altec facility or a minimum of three years of systems experience.
  • Current valid Driver’s License
  • Excellent written and verbal communication skills
  • Must be able to work with team members and work with minimal supervision
  • Ability to problem solve

Benefits

Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes:
          • Medical, Dental and Prescription Drug Program
          • Retirement 401(k) Program
          • Vacation and Holidays
          • Flexible Spending Accounts
          • Tuition Assistance Program
          • Employee Assistance and Mental Health/Substance Abuse Program
          • Life Insurance, Accidental Death and Dismemberment Insurance

EEO Statement

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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