Customer Service Representative

Location: Dixon, California
Opening ID: 19146
Job Family: General
Date Posted: Jan 21, 2019


Job Description

Why Join Altec?

Be a part of a team whose goal is to provide assistance to customers and associates with regard to equipment, parts, and service. 

If you have the passion for customer service and if problem-solving is what you do,

this may be your next career step!

  • Altec specializes in hydraulic utility equipment including aerial devices, digger derricks, cranes, telecom, and specialty equipment, supporting customers in over 100 countries throughout the world. 
  • Work for an industry leader that designs, tests, manufactures, assembles, sells, and services its own products.
  • Join a company with a history of continuous growth and a team focused culture which strongly embraces continuous improvement.

Education, Experience, and Skills

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

  • A Bachelor's Degree is the preferred education
  • In lieu of a Bachelor's Degree, a High School Diploma or GED is required with 1) one year of Altec Manufacturing or Service experience, or 2) two years of experience in a similar or related field (other than Altec)

In addition, success requires

  • Strong customer service focus
  • Computer skills
  • Excellent communication skills
  • Strong administrative and multi-tasking

Major Responsibilities

  • Attain Altec’s standard in excellence through customer-call interaction at the highest level
  • Successful completion of Altec Sales Training
  • Enter all orders accurately into the system
  • Follow up promptly and timely with Customers with open issues/questions
  • Communicate with Warehouse and Purchasing Departments to ensure proper parts are available for each order to meet the needs of customers
  • Build relationships with Customers based on respect, understanding, and service to their needs
  • Participate in RCI events as requested

Competitive pay which rewards performance

Comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.