Field Service Supervisor

Location: Pittsburgh, Pennsylvania
Opening ID: 19092
Job Family: Supervisors
Date Posted: Jan 7, 2019


Job Description

Why Join Altec?

Assume responsibility for developing the skills and knowledge of technicians who maintain and repair the Altec product line.  Successful supervisors have a passion for customer service and for helping others.  This individual thrives in a fast-paced environment, where organization and flexibility are necessary skills.

Altec supports the electric utility, telecommunications, contractor, lights and signs, and tree care markets. We design, manufacture and sell products and provide services to more than 100 countries throughout the world. Products and related equipment include truck-mounted hydraulic utility equipment (such as aerial devices, digger derricks, chippers, cranes, specialty equipment); construction, mining, or farm equipment (such as dozers or tractors); military heavy equipment such as the MRAP vehicle, HMEE, or tanks; aircraft and aerospace or ground support equipment (AGE / GSE) repair.

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Take ownership, make critical decisions within a support network of Altec resources, enable the success of technicians and personify Altec’s commitment to “Customer First.”

The job level is able to be adjusted at time of hire, if the candidate meets the qualifications for jobs of a more experienced level in the career path.

  • High School or GED required
  • Three years of supervisory experience at another manufacturing or service operation (other than Altec) required
  • Strong computer skills are required
  • Mechanical aptitude is required, with knowledge of hydraulic schematics helpful
  • Current valid Driver's License

Major Responsibilities

  • Enable continuous training for new and current technicians.
  • Ensure quality repair and maintenance of equipment, such that all jobs are completed with regard to Altec’s values while achieving customer goals.
  • Have safety and environmental considerations and regulations figure prominently in mindset and practice.
  • Ensure efficient and effective work methods and scheduling.
  • Champion and implement process improvement.

Foster team spirit in concert with Altec Values to maintain a successful Service Group within the overall Altec organization.

Competitive pay which rewards performance

Comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.