Customer Service Representative - Tag and Title Team

Location: Birmingham, Alabama
Opening ID: 31488
Job Family: Administrative Support
Date Posted: Jun 5, 2024

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Job Description

Why Join Altec?

 Altec is an industry leader, providing equipment to electric utility, telecommunications, tree care, construction, and light and signs markets. We help customers dig deeper and reach higher! Altec’s auction subsidiary, JJ Kane, extends the lifecycle of critical equipment that allows new markets—small businesses and local individuals—to continue using products. This is great for the environment and for communities. Altec’s JJ Kane auction associates are the best in the business.

A nationwide growth strategy continues, opening a position for a customer service representative.  This position will allow you to combine your people skills with your ability to make decisions and solve problems.

  • If you are seeking a culture of innovation and inclusivity,
  • Where your strong administrative, interpersonal, organization and communication skills can shine,
  • And if you are ready to join a nationwide team with dozens of auction lots across the country,
  • Where continued growth can result in a long-term career position,

Then we want to meet you!

JJ Kane auctions all types of used equipment including: bucket trucks, digger derricks, construction equipment, back hoes, skid steers, mini excavators, tractor crawlers, dozers, fleet cars and more! Altec, family-owned since 1929, has the reach and resources of a large organization with the heart of a local firm. “More than just building equipment, we also build relationships.” Altec products and services can be found across the U.S. and in over 100 countries around the world. Safety is a primary responsibility in everything we do as is support of the Altec Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

This position will be located in our Birmingham, AL corporate office. 

Major Responsibilities May Include:

  • Interacts directly with customers in a professional manner;
  • Handles timed auction payouts, interacting with consignors 
  • Title processing
  • Authorizes purchase orders for Service Centers and other Suppliers 
  • Handles AP review for timed auction invoices 
  • Review photos from Service Centers and third-party holding yards 
  • Audit items in AIM to funnel to correct workflow status 
  • Work with Managers to:
    • Create and maintain streamline processes to record lot issues from buyers for review  
    • Create and maintain database to track lot issues after the sale to improve quality 
    • Create and maintain database to track refund issues
  • Participates in RCI events as requested
  • Demonstrates consistent progress towards proficiency in areas of training (defined by training objectives document)
  • Attends classroom and online training sessions to enhance skills and build knowledge
  • All other duties as assigned

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Education, Experience and Skills Required:

  • High School Diploma or GED required
  • Bachelor’s Degree preferred
  • Bilingual - English/Spanish a bonus
  • A minimum of three years of experience in customer service, sales or marketing
  • Bachelor’s Degree will be considered in lieu of 2 years of experience
  • Title experience preferred
  • PC Skills using spreadsheets, word processing, and other office management applications required
  • Excellent written and verbal communication skills
  • Must be able to work independently to manage their time and tasks
  • Mechanical aptitude, product or industry knowledge preferred
  • Must demonstrate the ability to multi-task, prioritize and meet deadlines while producing quality work
  • Demonstrated Customer and People Skills
  • Must be able to work in a team environment

Benefits

Among our core values is a focus on family and financial stability, and we believe it is important to provide associates with a competitive benefits package. Highlights of Altec’s benefits package are listed below.

Learn more by visiting Compensation & Benefits – Altec Inc

  • Medical, Dental, and Vision Health Care Plans
  • Retirement Savings Plan – Traditional 401(k) or Roth 401(k)
  • Tuition Reimbursement Program
  • Company Holidays, Paid Vacation, and Vacation Purchase
  • Company Wellness Programs (Physical, Social, Emotional, Spiritual, Financial)
  • Personal and Professional Learning/Development Opportunities
  • Plus more!

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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