Chassis Support Specialist

Location: Birmingham, Alabama
Opening ID: 31271
Job Family: Administrative Support
Date Posted: May 6, 2024

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Job Description

Why Join Altec?

PURPOSE OF POSITION:

Uses knowledge of Chassis systems and Third-party vendors to solve customer issues.  Applies technical and process knowledge to improve vendor relationships and internal vendor management systems. Analyzes customer service needs and follows up with Team. May be asked to support more complex or critical customer support/needs, or mentor/train lower-level team members.  

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

MAJOR RESPONSIBILITIES:

  • Able to research and resolve complex technical problems.
  • Able to work independently at least 50% of the time
  • Responsible for good decision-making regarding establishing and maintain third party vendor relationships.
  • May participate in future state process improvements
  • Resolves problems with strong analytical and administrative abilities. Flexibility is a must, with detail orientation, and a passion for resolving problems within a service environment.
  • Uses analytical information to identity KPI metrics to facilitate continuous improvement.
  • Effectively represents Team Altec; Communicates any customer needs/requests within Service’s scope to the appropriate Altec entity or External customer.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

  • High School Diploma or GED required and
  • Seven years of experience in industry related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function
  • Or
  • Bachelor’s Degree and
  • Two years’ experience in industry related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function
  • Successful Leadership experience preferred
  • Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
  • Demonstrated Problem Solving Skills
  • Strong attention to detail
  • Solid team player with a collaborative nature
  • Ability to multitask and handle multiple transactions
  • Ability to work effectively in a fast-paced environment
  • Excellent written and verbal communication skills

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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