Mobile Service Supervisor - Nevada

Location: Reno, Nevada
Opening ID: 30764
Job Family: Supervisors
Date Posted: Feb 22, 2024

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Job Description

Why Join Altec?

The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada. The purpose of the Mobile Supervisor position is to ensure quality repair and maintenance of equipment, such that all jobs are completed with regard to Altec’s values while achieving customer goals. 

**It is required that this hire will need to live in the state of Nevada.**

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Basic Qualifications for Entry-Level Supervisor I:

High School Diploma or GED AND

  • Four years of industry-related experience OR
  • One year as an Altec Group Lead (or internal equivalent) OR
  • A bachelor’s degree with some industry-related knowledge

Basic Qualifications for Supervisor II (may be preferred):

Bachelor’s Degree AND

  • Two years of Altec experience, supervision preferred OR
  • Two years of supervision, industry-related preferred

OR

High School Diploma or GED AND

  • One year as a Supervisor I OR
  • Five years as an Altec Group Lead OR
  • Two years as an ASG Service Tech II OR
  • Five years of industry-related supervision

Travel 0 – 25%

Problem solving and troubleshooting skills required

General PC skills required

Excellent communication skills required

Must be able to work with team members and work with minimal supervision

Current valid Driver’s License may be required

Ability to read and interpret required manuals, prints and schematics preferred

Successful supervisors have a passion for customer service and for helping others. This individual thrives in a fast-paced environment, where organization, administrative ability, and flexibility are necessary skills.

Major Responsibilities

  • Work with Mobile Service Technician (MST) and customer to establish the most efficient and effective schedule for the MST
  • Monitor and supervise daily activities (customer repairs, expense management, fleet maintenance) to ensure customer satisfaction and profitability
  • Enable continuous training for new and current technicians.
  • Have safety and environmental considerations and regulations figure prominently in mindset and practice.
  • Ensure efficient and effective work methods
  • Champion and implement process improvement.
  • Responsible to communicate with Material Control department to ensure proper parts are available for each job to prevent interruption of production while meeting customer requirements
  • Maintain consistent communication with Altec Sales Account Managers in the territory to foster positive relationships between the account manager, technician, and customer
  • Foster team spirit in concert with Altec Values to maintain a successful Service Group within the overall Altec organization.

Altec Values (alphabetical):  Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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