Field Service Supervisor

Location: Canada, Ontario
Opening ID: 28075
Job Family: Supervisors
Date Posted: Jan 25, 2023

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Job Description

Why Join Altec?

Altec is proud to have a long history and commitment to Canada. The reason for our sustained commitment and success is that we listen and create solutions for the challenges our customers face through our dedicated Sales, Service, Parts, and Rental teams in Canada.

This position will focus on our customer base in the Greater Toronto Area.  

Altec is a manufacturing company, Made in America. Altec associates are empowered to build products that make a difference to our customers, communities, and industry. We are building on 90+ years of knowledge, experience, and relationships, working to add value to the electric utility, telecom, contractor, lights and signs, and tree care markets. Altec products and services can be found in over 100 countries around the world. Safety is a primary responsibility in everything we do as is support of the Altec Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

The purpose of the Mobile Service Supervisor is to oversee activities of Mobile Service Technicians. Ensure quality repair and maintenance of equipment, such that all jobs are completed with regard to Altec’s values while achieving customer goals.

Why Altec?

Settle in with a Secure Essential Industry (supporting Utilities, Tree Care, & Telecom)

Career Focus, with growth & development encouraged within Altec

Competitive Compensation that rewards performance

Comprehensive Benefits including extended health care, dental and vision care, RRSP match, wellness programs, company events, tuition reimbursement, paid vacation

Values that include Enjoyment of Work and Family

Basic Qualifications for Entry-Level:

High School Diploma or GED AND

  • Four years of industry-related experience OR
  • A bachelor’s degree with some industry-related knowledge

Basic Qualifications for Supervisor II (may be preferred):

Bachelor’s Degree AND two years of supervision, industry-related preferred

OR

High School Diploma or GED AND five years of industry-related supervision

  • Travel 0 – 25%
  • Problem solving and troubleshooting skills required
  • General PC skills required
  • Excellent communication skills required
  • Must be able to work with team members and work with minimal supervision
  • Current valid Driver’s License may be required
  • Ability to read and interpret required manuals, prints and schematics preferred

Family-owned since 1929, Altec has the reach and resources of a large organization with the heart of a local firm. “More than just building equipment, we also build relationships.” Safety is a primary responsibility in everything we do as is support of the Altec Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

We are there from the engineered design, through manufacturing and final assembly, with technical sales support and solution-driven direct sales, with forward-thinking marketing and R&D, and there for the life of the equipment with troubleshooting and repair, parts, and product support. 

Major Responsibilities

  • Work with Mobile Service Technician (MST) and customer to establish the most efficient and effective schedule for the MST
  • Monitor and supervise daily activities (customer repairs, expense management, fleet maintenance) to ensure customer satisfaction and profitability
  • Enable continuous training for new and current technicians.
  • Have safety and environmental considerations and regulations figure prominently in mindset and practice.
  • Ensure efficient and effective work methods
  • Champion and implement process improvement.
  • Responsible to communicate with Material Control department to ensure proper parts are available for each job to prevent interruption of production while meeting customer requirements
  • Maintain consistent communication with Altec Sales Account Managers in the territory to foster positive relationships between the account manager, technician, and customer
  • Foster team spirit in concert with Altec Values to maintain a successful Service Group within the overall Altec organization.

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Competitive pay and comprehensive benefits

Altec Industries Ltd is an equal opportunity employer. Altec welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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