Service Support Representative I - Parts and Inventory

Location: Houston, Texas
Opening ID: 26949
Job Family: Administrative Support
Date Posted: Jul 13, 2022

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Job Description

Why Join Altec?

The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada, honoring Altec’s commitment to be there for the life of the equipment. 

Altec is a manufacturing company, Made in America. Altec associates are empowered to build products that make a difference for our customers, communities, and industry. Founded in 1929, we work to add value to the electric utility, telecom, contractor, lights and signs, and tree care markets. Altec products and services can be found across the U.S. and in over 100 countries around the world.

The purpose of this support role position is to provide excellent customer support and satisfaction within Service Support areas. Respond to customer inquiries and resolve customer issues. Provide updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.

U.S. Military Veterans and Spouses are Encouraged to Apply

Please send resume to [email protected]

And apply now at https://jobs.altec.com

­­­­­­­­­­­­­­­­­­­­­­­­­­Education, Experience, and Skills

The job level may be adjusted at time of hire if the candidate meets the qualifications for jobs of a more experienced level in the career path.

  • High School Diploma or GED required and
  • Two years of experience in industry related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership or in a similar job function

Or

  • Bachelor’s Degree and
  • One years’ experience in industry related field preferred (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function
  • Hydraulic or mechanical background preferred
  • Must have demonstrated experience of providing high levels of customer support
  • Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
  • Demonstrated Problem Solving Skills
  • Strong attention to detail
  • Solid team player with a collaborative nature
  • Ability to multitask and handle multiple transactions
  • Ability to work effectively in a fast-paced environment
  • Excellent written and verbal communication

Key Responsibilities of the Position

Inventory Service Support

  • Assists Supervisors and Technicians with the scheduling of required inventory actions.
  • Maintains accurate records for dissemination to Accounting, Supervision and Inventory owners to facilitate continuous improvement in inventory management and accuracy.
  • Conducts Freight debrief per established standards.
  • Creates shipping labels as required for Mobile Service and Centralized shops as directed/required
  • Attends peer to peer training as required to develop and maintain all required skills.

Parts Service Support

  • Conducts Stock parts order entry, form entry as directed per established standards.
  • Researches parts with assistance/oversight of applicably trained peers and/or supervision.
  • Reconciles requests for parts order follow up and escalate as required.
  • Determines correct billing requirements required to fulfill requests accurately and timely are being meet by reading Bill of Materials, Parts Pages and related information.
  • Conducts the P.O. process within established Altec standards and provide accountability as required

 

Altec’s Values - Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork

Competitive pay which rewards performance

Comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

 

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